Terms of Service

Thank you for visiting ojiroyale.com Kindly find our shipping and return policies below. Should you have any further questions, please feel free to reach us at info@ojiroyale.com.

Shipping

Pease allow up to 72 hours for your order to be processed. A tracking number will be provided upon dispatch of your order.

Orders that must be re-shipped due to an invalid address will be charged a penalty fee.

Crowns:

Unless defective, no refunds or exchanges will be processed. All coronations are final. Thank you.

CLOTHINg:

Returns 

Returns must be authorized by OJI ROYALE. If you would like to return an item from your order, please email info@ojiroyale.com to begin a Return Authorization with “Order #XXX - Return” in the subject line.

Returns must be requested within 7 days of receipt of your order and items must be unworn & free of damage. Upon authorization of the return, customers will be provided with a shipping label via email. REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT.

Please ship the return within 7 days of receipt of the label. Return shipping fees are at the expense of the customer and the cost will be deducted from the amount credited.

Exchanges

Purchased items can be exchanged for an alternative size. If you would like to exchange your order, please email info@ojiroyale.com with “Order #XXX - Exchange” in the subject line to begin an Exchange Authorization. 

Exchanges must be requested within 7 days of receipt of your order and items must be unworn & free of damage. Exchanges are dependent on the requested item’s availability. 

Upon authorization of the exchange, please ship the item within 7 days of receipt of the label. 

Defected Merchandise and Erroneous Orders

If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email info@ojiroyale.com to begin a Return Authorization. 

Please write “Order #XXX - Return” in the subject line. Please include detailed pictures of the defected merchandise. Defection is at the discretion of OJI ROYALE. Kindly note that colors may vary between product images and the physical good due to technological variances in screen quality. 

If OJI ROYALE deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon return of the order. Please ship the return within 7 days of receipt of the label. Dependent on your financial institution, please allow up to 3-5 business days for the refund to reflect in your account.